Conversation ChatBot’s

"He was obviously under a lot of strain" Wolff thinks Binotto's departure from Ferrari was inevitable

“He was obviously under a lot of strain” Wolff thinks Binotto’s departure from Ferrari was inevitable

When asked about Mattia Binotto’s upcoming departure from Ferrari, Mercedes team manager Toto Wolff said, “He hung onto his seat for longer than I imagined.” This was spoken on the Beyond The Grid podcast. In 1995, Binotto joined Ferrari as an engine engineer; he was promoted to Team Principal in early 2019 and supervised the …

“He was obviously under a lot of strain” Wolff thinks Binotto’s departure from Ferrari was inevitable Read More »

The Power of AI in Customer Service

Customers expect their conversations with us to be tailored automatically, and for us to understand customers’ needs without making them repeat themselves every time they talk to a different agent. With Dialpad, you can easily get data on your customer journeys via its accessible contact center analytics dashboard. From heat maps showing your average speed …

The Power of AI in Customer Service Read More »